Hackley David R MD at 9850 Genesee Avenue #210, La Jolla in San Diego, California

Customer Reviews about Hackley David R MD

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  I actually heard great things about Dr. Hackley, being the "shoulder guy" but honestly I had a terrible experience with him and his awful assistant Darlene. I went into his office on a Tuesday, day 4 after a shoulder injury and he took my X-Rays and FAILED to identify a large fracture in my humerus bone. He saw it, because he pointed it out to me during that visit saying there was this piece of bone he "couldn't identify" and wanted me schedule an MRI. I checked out with his assistant Darlene who I asked "when will my MRI be?" and she SAID she would call me back on Thursday but Thursday came and I didn't get a call so I called her instead and left a voicemail. No call back all the next day. No returning my VM. End of day Friday I call the office and apparently Darlene is gone for the day. Another doctor's assistant was nice enough to look up my records for me. She said my MRI was approved and helped me schedule it for the following week! So I did...but again no thanks to Darlene. The next week I go in for my MRI and I have to schedule a follow-up with Darlene again. She completely ignores the fact she didn't call me back, and she didn't return my voicemail. No apologies. (Ironically she is wearing a phone-headset which I am convinced doesn't work!) The MRI technician said my results would be ready the following day. I had been experiencing pain in my arm and I told Darlene that, but she said even though the results will be in tomorrow, "the doctor won't even review your results until NEXT Tuesday" and he didn't even have any available appointments until the following Tuesday after that. That would be 4 weeks after my injury even though I went to see them on Day 4!! Are you kidding me?! But she was adamant about this and gave me this "know it all" attitude. She completely dismissed the fact my condition could potentially be more serious -- and she arrogantly treated me like it was definitely not going to be serious. The next morning, knowing Darlene's not good at follow-up, I just went to medical records and was able to pick up my own MRI results. It confirmed I had a Large fracture to my humerus bone and also a full tear to my subscapularis. I needed to get surgery ASAP - I was already past two weeks when a bone injury SHOULD be treated immediately, within two weeks. I scheduled an appointment with a different doctor in Encinitas who got me in right away. After I arranged everything with the new doctor, Guess what? I get a call from both Dr. Hackley AND Darlene who said "hey! Doctor saw the results and needs you to get surgery ASAP!" Well thanks for finally calling me back but I am already taken care of, no thanks to either of you! Awful experience. Total waste of time. The office is also really old and outdated but that wouldn't bother me had the doctor's assistant attempted to act more helpful instead of being a "know it all" and had the doctor not missed my broken bone after my first visit X-rays. He let me run around for another two weeks "sling-optional" before getting an MRI because his assistant can't follow through on her word. Do not go to this hack and his flaky unprofessional assistant!!
  September 01, 2017

  by jen x

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